Wagos 3CX Connector
Caller-ID resolution and screen-pop between the 3CX PBX and Odoo
Version: 19.0.1.0.0
CRM
Wagos 3CX Connector
Caller-ID & screen-pop between 3CX and Odoo CRM/Helpdesk
When a call comes in, 3CX asks Odoo “who is this number?” over an authenticated endpoint. Odoo answers with the contact's name — shown on the agent's phone — and a link to the matching record, which 3CX opens for an instant screen-pop.
Key Features
- Caller-ID name pushed to the 3CX phone.
- Screen-pop of the active opportunity, helpdesk ticket, or contact.
- Reuses Odoo phone matching (phone_validation) with E.164 normalisation for Trinidad & Tobago numbers.
- Secured by a shared secret with constant-time verification; fails closed when unconfigured.
- Requires caller ID (CLIP) on your SIP trunk; built on 3CX's official server-side CRM template mechanism.